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Best Rate Guarantee Commitment
Innotel Hotel will honor its “Best Rate Guarantee” commitment. If you find a lower rate with the same booking conditions within 24 hours of your booking, we will match that rate and offer complimentary set breakfast for a maximum of two depending on the occupancy for the next day only.
Validating Claim
Please email to
- Under Subject field – Please indicate Validating Claim & Booking Confirmation No.
- Indicate the respective URL of the website where you found the better rate
- Provide a screenshot of the respective web page in which the same room type, room rates quoted and required dates of your stay are clearly indicated.
Terms and Conditions
- Only for confirmed reservation made via our hotel website innotelhotel.com.sg
- Need to provide us our hotel confirmation number.
- Claim submission must be email to us 24 hours after the booking is made.
- Our “Best Rate Guarantee” commitment cannot be combined with packages, promotions, special offers or bundle deals.
- Not valid if compare to Travel Agents, Company or Airlines rates.
- Only applicable to online travel agents websites with direct dealing with our hotel.
- Best Rate Guarantee commitment is subject to the following conditions:
- Same room type and the same number of person staying
- Same arrival and departure dates
- Same stay conditions, same advance purchase requirements, prepayment, day of arrival requirement, minimum stay requirement, book period and deposit requirements (if any)
- Same Cancellation and Amendment policies
- The room must be available for instant confirmation when we validate the claim
- Innotel Hotel reserves the rights to determine the validity of the claim and terminate the Best Rate Guarantee commitment without prior notice.